We ship all of our orders with fully tracked mailing services. You should have received your tracking number in your shipping confirmation email.

If you have not received a shipping confirmation email after five business days since placing your order, please contact us.

Standard shipping (rest of the world):

Your parcel will be handled by your local postal service once it reaches your country.

How to use the tracking number with the tracking system:

1. Open the email you received with confirmation and tracking link;
2. Find a tracking number. It will be a combination of letters and numbers. Example: H0011C0005044797;
3. Go to your country’s postal service website;
4. Find the option to track the package and enter your tracking number;
5. Review the package status and location;

You can find your local postal service provider on UPU.

Standard shipping (Baltic countries):

Your package will be delivered by DPD, so it is recommended to use the DPD website to track your order.

Express shipping:

You can track your package using the link provided in your shipping confirmation email. We have several express shipping providers (such as UPS and DHL Express) based on the destination country, so the most accurate tracking information will be available on the carrier’s website.

Express shipping is mandatory for all orders to Australia, Mexico, and Israel, and for parcels containing power banks.

1. Fill out our contact form
2. Include your order number and the reason for the return in your message
3. Review the return policy as some conditions might apply to your product