© 2024 Funkty – All rights reserved
Contact Us
If you encounter any issues with our service or products, just fill out the contact form, and we’ll get back to you ASAP!
Just a heads-up — we usually respond within 48 hours, but during periods like Black Friday and Christmas the response period can be up to 5 days.
If you need a VAT invoice for your company’s accounting, simply get in touch with us via accounting@funkty.com
Just let us know that you would like to receive an invoice and make sure to include all the details we need to issue it:
- Order number:
- Company name:
- Company ID No.:
- Company Address:
- VAT ID:
If you’re a professional lifestyle and fashion content creator and would like to collaborate with us, simply fill out this contact form and we will get back to you as soon as possible.
We are open to partnerships. Interested in distributing Funkty branded products: phone cases, tech accessories, water bottles, travel mugs, or any other Funkty products?
Contact us at wholesale@funkty.com
Order Status
- We usually get your order shipped in 2-3 business days, but during periods of high demand, there may be slight delays.
- Ensure that your order is not a pre-order item
You will receive a shipping confirmation email with a tracking number as soon as your order gets shipped.
When to contact customer support?
If it’s been over 5 business days since you placed your order and you haven’t received your shipping confirmation email, don’t hesitate to contact us.
- Make sure you’re checking the email associated with the purchase
- Check your spam folder
- Due to high demand, you may not receive your order confirmation instantly. It may take up to 24 hours before you receive your order confirmation e-mail.
If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, contact us and we’ll help you out.
Customer support can cancel your order before it gets shipped.
In case the package is already shipped, you will have to return it before we can process a refund or exchange.
If you want to cancel your order, contact us and let us know that you would like to cancel, and don’t forget to mention your order number to speed up the process.
If you have already received your order, see the Returns & Refunds section.
Orders can’t be edited. You can contact us and ask us to cancel your order for you. You will get refunded and be able to make an adjusted purchase again.
- If you haven’t received your order confirmation yet, see the article “I haven’t received my order confirmation.”
- If you received your order confirmation you can track your order with a tracking number via the postal tracking system. For more information see the article “How do I tack my order?”
- If the estimated delivery time has elapsed see article “My estimated delivery time has passed.”
Shipping & Delivery
Check the status of your order in the tracking system to see the status of your parcel.
If the parcel has reached your country, you can contact your local postal office for more information.
Only business days are counted towards. Production of your order does not account for the shipping period, so the delivery timeframe can be longer than expected.
Example:
- You made an order on March 1st, Friday.
- Processing your order will take 1-3 business days.
- Estimated delivery time is 3-7 business days.
- In case the shipment gets lost shipping provider has up to 10 additional business days to find the parcel.
Your maximum estimated delivery time is March 29th, Friday.
If the maximum time has elapsed and the status is unclear – contact us.
How to find your tracking website see “How do I track my order?”
We ship all of our orders with fully tracked mailing services. You should have received your tracking number in your shipping confirmation email.
If you have not received a shipping confirmation email after five business days since placing your order, please contact us.
Standard shipping (rest of the world):
Your parcel will be handled by your local postal service once it reaches your country.
How to use the tracking number with the tracking system:
- Open the email you received with confirmation and tracking link;
- Find a tracking number. It will be a combination of letters and numbers. Example: H0011C0005044797;
- Go to your country’s postal service website;
- Find the option to track the package and enter your tracking number;
- Review the package status and location;
You can find your local postal service provider on UPU.
Standard shipping (Baltic countries):
Your package will be delivered by DPD, so it is recommended to use the DPD website to track your order.
Express shipping:
You can track your package using the link provided in your shipping confirmation email. We have several express shipping providers (such as UPS and DHL Express) based on the destination country, so the most accurate tracking information will be available on the carrier’s website.
Express shipping is mandatory for all orders to Australia, Mexico, and Israel, and for parcels containing power banks.
Shipping expenses depend on the country you live in. The price will be shown to you before submitting the purchase during the checkout process.
We offer free shipping for all orders above $70 USD / €70 EUR / £60 GBP / $140 AUD / $80 CAD.
We offer a worldwide express shipping option. Express shipping partners may vary depending on the region and country.
If your order is shipping outside the EU, it might be subject to customs taxes according to local laws.
We do not have any power over these as they are imposed by your government.
The shipping carrier will collect any customs charges from you at the time of delivery. If you have any questions or need more information about these fees, please contact your local customs office.
We ship to the majority of countries worldwide.
The address can only be changed if the order hasn’t yet been shipped.
To change your order delivery address or contact information, contact us and provide the:
- Phone number or email for contact information;
- The full delivery address to change shipping information:
- Recipient Name and Surname
- Street Name
- House Number
- Apartment number
- City
- Postal Code
- Country
- Contact number
Returns & Refunds
- Fill out our contact form
- Include your order number and the reason for the return in your message
- Review the return policy as some conditions might apply to your product
If you want to return a faulty product, please see the section “Defective products“
- Fill out our contact form
- Include your order number and the reason for the return in your message
- Review the return policy as some conditions might apply to your product
Return instructions are shared via email after contacting us
- If you want to return an item due to your choice see the article “I want to return or exchange the item. How can I do it?“
- If you have encountered an issue with an item, see the section “Defective product“
While we strive to ensure all our customers are satisfied with their purchases, we understand that returns are sometimes necessary. Generally, the cost of shipping for returns is the customer’s responsibility.
We encourage you to review our full return policy for more detailed information.
You have 30 days from the day of receiving the package to initiate the return process.
- If you want to return an item due to your choice see the article “I want to return or exchange the item. How can I do it?“
- If you have encountered an issue with an item, see the section “Defective product“
Reimbursement of funds is allocated back to the original form of payment used for purchase and usually takes 1-3 business days.
Defective Products
You can find warranty periods and what warranties cover at https://www.burga.com/pages/warranty
If you believe your product is covered by a warranty, please contact us and provide:
- Order number
- Detailed description of the problem
- Attach images or video of the faulty product with a clearly visible problem
This information will help us to resolve your problem faster.
Please contact us and provide:
- Order number
- Detailed description of the problem
- Attach images or video of the faulty product with a clearly visible problem
This information will help us to resolve your problem faster.
Review your order and make sure you have ordered the correct product for your model.
If you ordered correctly and received an incorrect case contact us and provide:
- Order number
- Detailed description of the problem
- Attach a video clearly showcasing how the case fits your phone.
- For Snap and Tough type cases – including the inside of the case with a clearly visible phone case model in the video
This information will help us to resolve your problem faster.
Actual colors may vary slightly from the images shown on our website.
If you believe your product is defective or if you received the wrong design, contact us and provide:
- Order number
- Detailed description of the problem
- Attach a video clearly showcasing how the issue
This information will help us to resolve your problem faster.
The technologies and materials utilized in the production of our cases may vary across different models. As a result, slight variations in shade and color can occur, even within the same design. However, that’s not considered to be a defect.
If you believe your product is defective or if you received the wrong design, contact us and provide:
- Order number
- Detailed description of the problem
- Attach images or video of the faulty product with a clearly visible problem.
This information will help us to resolve your problem faster.
Payment
We accept PayPal, Klarna (in some regions and countries), Apple Pay, and all major debit or credit cards such as VISA, MasterCard, Maestro, Amex, and more.
- Some of our discounts require a minimum purchase amount or are valid for specific items only. Additionally, they cannot be combined with other ongoing sales on our site.
- You can only use ONE discount code per order.
- Discount codes only work in Funkty stores they are created for.
Example: funkty.com codes will not work in funkty.fr or funkty.de stores.
If you need more info on your discount code and how it can be used, contact us.
We offer free shipping, 10% off the first order & more. Visit the Official Funkty Discounts page to learn more.
If you experience any problems concerning the payment, please contact us and provide as much information about your order as you can.
Also, double-check with your credit card provider if your card is eligible for international online purchases and if there are no other issues (e.g., incomplete 3D-secure process). We also recommend deleting cache, clearing your browser cookies, or switching your browser/device.
How to use gift cards?
When you reach the checkout, use the gift card number as a discount code. The payment amount will be deducted from your gift card.
Do gift cards have an expiration date?
No, gift cards do not have an expiration date.
Gift card does not work, what do I do?
Gift cards are designed to work in designated stores (Global, UK, EU, FR, AU, NL, DE, CA), so make sure you’re using them at the correct website. If you still encounter a problem, please contact us.
Are gift cards for single-time use?
No, you can use gift cards multiple times, as long as there’s a positive balance on the gift card.
Refunding gift-cards
Gift cards are non-refundable.
Refunding purchases made with a gift card
Refunds can only be made to the original payment method, which includes gift cards.