The case is too large/doesn’t fit/wrong size

Review your order and make sure you have ordered the correct product for your model.

If you ordered correctly and received an incorrect case contact us and provide:

  • Order number
  • Detailed description of the problem
  • Attach a video clearly showcasing how the case fits your phone.
  • For Snap and Tough type cases – including the inside of the case with a clearly visible phone case model in the video

This information will help us to resolve your problem faster.